Delivery

Delivery

Ordered goods will be delivered by the  courier service to the address you have chosen in the step of your order. 
You can track your package using a link, which is automatically sent to your email address after the shipment is handed to the transporter.
All goods are in stock and they are shipped immediately.

All the deliveries destined for countries out of the European union are accompanied by an invoice declaring the value of the particular merchandise, as required by Customs regulation.

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order. Please note, personalized goods can not be returned or replaced.

Payment

PayPal
There is an option to pay for your order using PayPal payment gateway – a secured online payment system.
PayPal payments are usually confirmed within few minutes.
You will receive an order confirmation which also contains the link to your PayPal payment on your e-mail address. If the payment process is interrupted for some reason, this link offers you a chance to reprocess the payment via PayPal. However, please note that the PayPal payment is only available for maximum three hours.
To pay via PayPal, please select PayPal as your preferred payment method during the checkout of the order and at the end of the ordering process you will be directed to the PayPal gateway.
In case of order cancellation or when returning the goods back to BUBU GEGE, the total cost of the order will be refunded to your bank account.

Bank transfer
After the completing of your order, you will receive an e-mail with the transfer payment information. We ship the ordered goods on the day when the payment will be credited to our account.

AT (eur)
PRIVREDNA BANKA ZAGREB d.d., Radnička cesta 50, Croatia
IBAN: HR6123400091110927521
BIC: PBZGHR2X

Cash on Delivery (COD) - Available only for Croatia.

 

Complaint

Do you need to claim the goods? Write a simple claim form, attach a copy of the invoice and send it to the following address together with the claimed goods:

BUBU GEGE d.o.o.

Moslavačka 99/a, 43208 Garešnica, CROATIA

Send the claimed goods packed properly to prevent damage during shipping. Do not use the C.O.D. delivering method, because such packages can not be accepted.

Complaints do not apply to defects caused by improper usage or wearing the goods in an inappropriate manner. Customers are obligated to file a complaint immediately after the defect occurs. The claim will be assessed in accordance with the guidelines established by the manufacturer of the goods or his representative. The time for processing a complaint - we always do our best to make it as fast as possible.

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

Cancellation Policy

You can cancel the contract within 5 days from receiving the goods and we'll refund your money. In case of partial cancellation of the order, we will refund money for the particular goods.

Send them together with a copy of the receipt with the products. Transportation of the returned goods is at customers' expenses.

Please note, personalized goods can not be returned or replaced.

Send the goods to the following address:

BUBU GEGE d.o.o.

Moslavačka 99/a, 43208 Garešnica, CROATIA

Do not use the C.O.D. delivering method. (Such packages can not be accepted.)

Legal Note
Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/